Frequently asked questions
What is Arlington Abstract E-Commerce?
What does the Blue Diamond indicate?
What is the "Add/Remove Other Parties" button and "Add/Edit Buyer(s) and Seller(s) button?
What does the * mean in the branch location field?
How do I print an Order Summary?
What is the "Add Event" button on the Service Detail page?
How do I "cancel" an Order I've sent by mistake?
What is the Arlington Abstract transaction number?
What is the "Has Documents" check box on the Service Search page?
What is the Service Status Checklist?
What if I still have questions about the Arlington Abstract website or services?
How does the zip code work?
What is information sharing between products?
How do I order more than one product?
How do I order for multiple branches?
What is the County Pick List page?
What is the "view transaction report" button?
What is the "Current Status" on the Service Search Results page?
What is the Data Upload button?
How can I batch print documents?
What if I still have questions about the Arlington Abstract E-Commerce website or services?
How do I order a product or service from Arlington Abstract E-Commerce?
How do I select the product to order and choose the provider to order from?
Do I have to re-key data if I am ordering more than one product?
When performing a Service Search, how do I sort my orders by branch?
What are the security levels for users?
What service providers are available for an order?
How can I print or view documents?
Why are my document logos and signatures missing when viewed with Adobe?
What if I still have questions about the Arlington Abstract E-Commerce website or services?
Beginning Training FAQs
What is Arlington Abstract E-Commerce?
Arlington Abstract E-Commerce is a secure business-to-business electronic commerce exchange used to order, status and deliver real estate settlement services. The Arlington Abstract E-Commerce exchange provides access to a variety of Service Provider Customers (lenders, Realtors, builders and relocation companies) with common capabilities at much lower cost by using a shared, multi-platform public infrastructure rather than a private one.
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What does the blue diamond indicate?
When entering information, the blue diamond indicates a required field for that web page.
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What is the "Add/Remove Other Parties" button and "Add/Edit Buyer(s) and Seller(s)" button?
The "Add/Remove Order Parties" button on the Product Order pages allows additional parties, such as the lender or agent, to be added to the transaction or service order. The "Add/Edit Buyer(s) and Seller(s)" button on the Product Order pages allows additional Buyers and Sellers to be added to the transaction or service order.
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What does the * mean in the branch location field?
The leading * in the branch location menu selection denotes the default branch for the current user. To select the default branch location, the user can type an " * " in the Branch/Location drop down menu, and the default branch displays.
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How do I print an Order Summary?
The Print Orders button is available from the navigation bar. To print one or more Order Summary(s), the user should first click the Print Orders button from the navigation bar. Next, the user should select which criteria they would like to sort the Order Summaries by: order number or date and/or status. Then, the user should click the View button at the bottom of the page; this will take them to the Order Summaries Page with Printing Option. Finally, the user should click the Print button within the browser; this will print the Order Summary that is currently shown on the page. To print another Order Summary within the same printing criteria, the user should simply move to the other order by using the buttons at the top of the page: jump to order, back or next.
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What is the "Add Event" button on the Service Detail page?
The "Add Event" button adds events to an existing order. There are three events to choose from: Comment Event, Cancel Event or Complete Event. The Comment Event communicates additional information to other parties that view the transaction. This function changes the status of an order from Open to Completed with the Complete Event or Open to Canceled with the Cancel Event.
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How do I "cancel" an Order I've sent by mistake?
The "Add Event" button adds events to an existing order. There are three events to choose from: Comment Event, Cancel Event or Complete Event. The Comment Event communicates additional information to other parties that view the transaction. This function changes the status of an order from Open to Completed with the Complete Event or Open to Canceled with the Cancel Event.
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What is the Arlington Abstract E-Commerce transaction number?
The Arlington Abstract E-Commerce transaction number is the order or job number for the service order assigned by Arlington Abstract E-Commerce. The Arlington Abstract E-Commerce transaction number is formatted as 10100 - 0001. When searching, the user can type in the full number or a partial number. If a partial number is entered, the application will assume that the user is only putting in the numbers after the dash. The first five characters denote the customer id number placing the order. The second four characters denote the unique order id assigned by Arlington Abstract E-Commerce when the order is submitted.
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What is the "Has Documents" check box on the Service Search page?
The "Has Documents " check box can be used to limit your search to include only orders with documents returned by the Provider.
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What is the Service Status Checklist?
The Service Status Checklist has been added to the Service Detail Page. This is a convenient new way for users to quickly check on the status of their orders. Clicking on the Arlington Abstract E-Commerce Number hyperlink from the Service Search page accesses the Service Detail page.
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Intermediate Training FAQs
How does the zip code work?
If an address with a 5-digit zip code is an automatic hit in our system, the address is "scrubbed" and the 4 digit postal code is added to the 5-digit zip code.
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What is information sharing between products?
The information entered for one product displays on all other product pages where the information is applicable. This allows the user to enter the information only once, which saves time and money.
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How do I order more than one product?
If a user would like to order more than one product, simply click the appropriate product folder and fill out the applicable fields on the order pages. When finished, click the "Done" button at the bottom of the page. This returns to the Order Products page. From here, simply select the second, third, etc. product folder and fill out the applicable fields on the corresponding order pages. Information entered on previous order pages displays on the current order pages. When the information is entered, select the "Done" button at the bottom of the page. Once the user has selected all of the products to order, click the "Submit" button on the Order Products page.
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How do I order for multiple branches?
Arlington Abstract E-Commerce offers a branch selection feature on the Order Products page. This is specifically for customers who order for multiple locations or branches. This also eliminates the need to maintain more than one Arlington Abstract E-Commerce user name and password! When ordering for a different location, select the appropriate location name in the drop down menu and submit orders.
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What is the County Pick List page?
Arlington Abstract E-Commerce displays a county pick list based on the state entered for the property. For example, if you incorrectly spell the name of a county, the pick list will display on the next page and allow the user to pick the correct county. This feature allows only service providers who provide services in the area of the property location to display on the Order pages. The county names displayed in the County Pick List page do not include punctuation. For example, the Texas County, "Ft. Bend" will display as "FTBEND".
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What is the "view transaction report" button?
After your order has been submitted, we offer a "view transaction report" button. This allows the user to check the status of the order immediately after submitting. This is especially helpful to those customers who are ordering credit and flood products that return and require immediate status.
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What is the "Current Status" on the Service Search Results page?
The service status is "Received" when the order status is New, In Progress, or Assigned to Provider. The service status is "Routed" when the order has been routed to the appropriate service provider. The service status is "Confirmed" when the order is accepted by the appropriate service provider. The service status is "Rejected" when the order is not accepted by the appropriate service provider. The service status is "Cancelled" when the order is cancelled by the appropriate service provider. The service status is "Closed" when the order is completed by the appropriate service provider.
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What is the Data Upload button?
The Data Upload feature allows users to upload a specific file type into Arlington Abstract E-Commerce. By uploading a file, several of the data fields necessary to order a product is populated automatically. Arlington Abstract E-Commerce, Calyx and FNM1003 data files can be uploaded to Arlington Abstract E-Commerce. To use, click the Data Upload button. After selecting the file type and entering the filename, click the Upload button. The file is added to Arlington Abstract E-Commerce. This allows the user to upload transaction data into Arlington Abstract E-Commerce without having to rekey the information. Once the file is uploaded, the user can search for the transaction and order services.
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How can I batch print documents?
The Documents button allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are easily retrieved for viewing or downloading. Users can select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents.
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Technical Training FAQs
How do I order a product or service from Arlington Abstract E-Commerce?
If you do not have a USERNAME and PASSWORD, signup for an E-Commerce account .
Once you have Username/Password - To order a product or service, the user starts on the Service Search page and selects the "Order Products" button on the navigation bar. The Order Product page displays allowing the user to select the product. By clicking on the product folder, the specific order pages for the selected product display. Once the necessary information is entered on the order pages, the user clicks the "Done" button, and returns to the Order Products page. To submit the order(s) to Arlington Abstract E-Commerce for routing to the selected provider, the user clicks the "Submit" button.
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How do I select the product to order and choose the provider to order from?
You are able to first select your favorite Provider, then view and select from the list of products that the particular Provider offers. Or you could first choose the product you require then view and select from the list of Providers who offer that particular product. When you know the Service Provider to order from: using the Service Provider drop down menu a user can select which service provider they would like to perform the service. The Product List will fill with all products available from the selected Service Provider. When you know the Product to be ordered: from the Service Provider drop down menu, select "Select Product by Provider". The Product List will fill with all products. Once the product is selected from the Product drop down menu, the Provider List will fill with all providers who offer the selected product.
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Do I have to re-key data if I am ordering more than one product?
No. Information is shared when ordering multiple products. The information entered for one product displays for all other product pages where the information is applicable. This allows the user to enter the information such as the property address, buyer and seller names, and loan information, only once, which saves time and money.
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When performing a Service Search, how do I sort my orders by branch?
If no sort orders are selected on the Service Search page, the default sort order on the Service Search Results page is by transaction number. The transaction number is displayed in an xxxxx-xxxx format. The first set of numbers represents the unique Arlington Abstract E-Commerce Company ID for the customer (branch). So the default search returns the list of orders in branch order.
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What service providers are available for an order?
Only service providers that provide service in the area of the property (by state and county) display as a provider choice.
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What are the security levels for users?
The Customer Administration module is designed to allow the administration of Arlington Abstract E-Commerce Customer Information and users. This module allows the addition of users to Arlington Abstract E-Commerce, administration of their passwords and security information. There are three security features that can be set for a user: Add Orders, Company-wide Viewing, and Administration. Add (New) Orders allows the user to input orders and add service requests to existing order. If this right is not selected or is removed, the user can only view information about orders. Company-Wide Viewing allows the user to see all orders placed for their company. If not selected the user can only see the orders that they have placed. Administration allows the user to modify and add users to Arlington Abstract E-Commerce.
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How can I print or view documents?
Documents can be viewed or printed by two methods. One method is via the Service Search page. Any transaction that has documents posted to the repository will show a document icon on the Service Search Results page. To access the document, click the document icon. On the next page, select the document that you would like to view or print. To see a list of all transactions that have documents, perform a search with the "Has Documents" item checked. The second method documents can be viewed or printed is via the Documents navigation. The Documents module allows searching, viewing and printing of documents in one central location. PDF, PCL and documents in various formats are now more easily retrieved for viewing or downloading. Users can now select documents Not Viewed, Previously Viewed or All. This feature allows users to 'Batch View/Print' their documents.
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Why are my document logos and signatures missing when viewed with Adobe?
To resolve the issue of logos and signatures not appearing when the document is viewed with Adobe Acrobat Reader, perform the following steps.
In Adobe Acrobat Reader:
From the "File" menu, select "Preferences"
Select "General"
The message shown above will display.
In the "Options" box, uncheck "Web Browser Integration"
Click "OK"
The first time a Arlington Abstract E-Commerce document is viewed with Adobe Acrobat Reader after making the above mentioned change, the following changes in the settings need to be made:
The message shown above will display.
Select the option "Open this file from its current location"
Check "Always ask before opening this type of file"
Click "OK"
Once this has been done, Arlington Abstract E-Commerce documents will open with Adobe Acrobat Reader in a separate window. While Adobe is opening the Arlington Abstract E-Commerce document a message box will display "File Downloading...".
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What if I still have questions about the Arlington Abstract E-Commerce website or services?
If you have questions about the Arlington Abstract E-Commerce website or services, please contact us.
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